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Customer Service
Luma Delivery and Returns
We hope you love shopping with Luma. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
| Merchandise total * | STANDARD 5—7 day shipping ** |
PRIORITY 2—3 day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | $16 | $26 | $33 |
| $200.01—500.00 | $21 | $31 | $38 |
| $500.01—1000.00 | $29 | $39 | $46 |
| Over $1000.00 | $34 | $44 | $51 |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your Luma order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Gifts
When returning a gift, a Luma Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Luma store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Luma Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Luma order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Luma to process your return.
{header}Where you can sell, consign and pawn your pre-loved with reasonable price{/header}
If you are looking for a pre-loved luxury brandname store with reasonable price, authentic, highest-quality and variety of categories such as Bags, Belts or Luxury Watches at SF Brandname we have a comprehensive service because we are a one-stop service store for buying and consigning second-hand luxury designer brands. If you want to pawn or spa your bags, please feel free to consult with us. Because SF BRANDNAME “Fully service about brandname” so, you can select product from the world class luxury designer brands via website or pick by yourself at our store.
SF BRANDNAME OUTLET (Central Village) : Central Village ( F104 Wooden Village) 98, 98/1 Suvarnabhumi 3 Rd, Bang Chalong, Bang Phli District, Samut Prakan 10540. Open everyday > Monday - Friday: 11:00 - 21:00 > Saturday - Sunday: 10:00 - 22:00 > Holidays: 10:00 - 22:00 (Phone: 02-821-6444)
SF BRANDNAME At Your Service : 101 True Digital Park (1st Floor 140-B) 101 Sukhumvit Road, Bangchak, Prakanong, Bangkok, Thailand 10260. Open Everyday: 10.00 - 22.00 (Phone: 02-821-6444)
SW Corporation Co., Ltd. : 10/4, 10/5 Soi Srinagarindra 57, Nong Bon, Prawet, Bangkok 10250. Office hours : 10.00-22.00 (Phone: 02-821-6444)
{header}Special interview{/header}
Khun Sood Watthanaphon owner of SF Brandname is invited in “Phra Arthit Live” on April 24, 2019 from passionate with Luxury designer brands to businessman who owned “SF BRANDNAME”
Easy way to turn your pre-loved luxury designer bag into cash at SF Brandname, a sustainable authentic luxury store. We are ready to give credibility to sell brandname products through 4 easy steps as follows.
1.Send pictures of your pre-loved product that you want to sell to Line: @sfbrandnamebkk for our experts to check with complete details of the product.
2.Deliver your product for us to check carefully before giving you an accurate and reasonable price estimate. (1) Bring the product to SF Brandname Head Office by yourself at SW Corporation Co., Ltd. Address: 10/4,10/5 Soi Srinagarindra 57, Srinagarindra Road, Nong Bon, Prawet, Bangkok 10250, telephone 02-821-6444. (2) Let the messenger go to pick up. (3) Send the product to our second-hand brandname store by EMS or Kerry and please inform your ID Line or Facebook in the front of the box for faster check by staff.
3.When we already received your product, we will be giving you an accurate and reasonable price estimate by an expert appraisal.
4.Wait for the money to be transferred to your account.
Looking for a reliable place of consignment for brand-name products, SF Brandname is your answer because we are a consignment store for brandname bags and brandname products with the expert team. So, it's easy to check and very convenient to consign.
1.Send pictures of your pre-loved product that you want to consign to Line: @sfbrandnamebkk for our experts to check the preliminary.
2.Deliver your product to us for thorough inspection before giving you an accurate and reasonable price estimate. (1) Bring the product to SF Brandname Head Office by yourself at SW Corporation Co., Ltd. Address: 10/4,10/5 Soi Srinagarindra 57, Srinagarindra Road, Nong Bon, Prawet, Bangkok 10250, telephone 02-821-6444. (2) Let the messenger go to pick up. (3) Send the product to our second-hand brandname store by EMS or Kerry and please inform your ID Line or Facebook in the front of the box.
3.Our expert will thoroughly check your product.
4.If you get the price you want, you can consign your authentic brandname product with us immediately and then wait for the money to be transferred to your account.